We operate a fair returns policy.If you receive an item that is damaged or not fit for purpose then please contact us by email to arrange a resolution. We will either issue a refund or a replacement.
We also offer you the opportunity to return your purchase within 14 days in the event that you feel it’s just not right. Purchases in this category must be returned in the original packaging and in perfect condition.
You will need to pay to send your returned and unused product in its original packaging to:
Bear & Bear
Cromer Hyde Farm,
You must also:
1. Contact us (by email) before you send the item back
2. Provide your order reference, name and address in a note in the package